Returns & Refunds

At Wilches Home, we want you to feel confident about your purchase. If you need to request a return or report a problem with your order, please contact us so we can help you through the next steps.

Requesting a Return

Contact wilchestradellc@gmail.com within 30 days of delivery to request a return.

Please include:

Your order number.
The product name and quantity.
Your reason for requesting a return.
Photos of the product and packaging, where relevant.

All returns require prior approval and a Return Merchandise Authorization (RMA). Please do not send merchandise back before receiving our written instructions.

Return Eligibility

To qualify for a change-of-mind return, merchandise must be unused, in its original packaging, and in the same condition in which it was delivered. Include all components, accessories, hardware, and instructions supplied with the item.

Once a return is approved, the merchandise must reach the designated return location within 15 days of approval. We will provide the return address and instructions. Tracking information must be supplied before the return arrives.

Do not use the address on the original shipping label unless we specifically authorize it.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order upon arrival and contact us promptly if an item is damaged, defective, incorrect, or missing parts.

Include your order number, a description of the issue, and clear photos of the item, shipping label, and packaging. Retain the product and all packaging while we review your request.

For freight deliveries, inspect the shipment before signing whenever possible and record visible damage or missing packages on the delivery receipt.

Depending on the issue, a resolution may include replacement parts, a replacement product, or a refund. We will communicate the appropriate next steps after reviewing your claim. Please do not return or dispose of the item without instructions.

Return Shipping and Fees

[To be finalized before publication: responsibility for return shipping, treatment of original delivery costs—including orders advertised with free shipping—and any applicable restocking fee.]

Any applicable charges must be clearly disclosed before purchase. Damaged, defective, incorrect, or incomplete orders will be handled separately from change-of-mind returns.

Items Excluded from Change-of-Mind Returns

The following items are excluded:

Clearance items.
Special orders.
Custom orders.

These exclusions do not remove any rights you may have regarding defective, damaged, or incorrectly supplied merchandise under applicable law.

Refunds

Refunds are processed after the returned merchandise has been received and inspected. We will notify you whether your refund is approved and explain any deductions permitted under the policy disclosed at purchase.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the credit.

[To be finalized before publication: Wilches Home’s refund-processing timeframe following inspection.]

Cancellations and Exchanges

Contact us as soon as possible if you wish to cancel or change an order. Requests are not guaranteed, particularly once fulfillment has begun. If an order has already shipped, the applicable return process will apply.

For an exchange request, contact us first so we can confirm eligibility, availability, and any associated costs.